Contact us

Get in touch

If you would like to get in touch just drop us a message at hello@myscottishpass.com and we will get back to you as soon as possible.

You can also call us on (+44) 01786 595024 during office hours. 

We are based at the Old Town Jail in Stirling, we run live performance tours here most days and you are always welcome to come and visit if you are exploring Scotland.

FAQs

Where can I buy my pass?

Passes can be bought online or at a the Tourist Information centre in the city you’re visiting.

How much does it cost?

The passes are different prices for different cities and are available for multiple days. For the prices, please go to our home page and select the city you wish to visit which will have the relevant pricing.

Is there a group discount?

No, we don’t offer a discount for group purchases.

If I order my passes online, how will they be delivered?

A digital pass will be emailed to the email address you provided us with instantly.

Are the attractions open all year?

Yes, with the exception f a couple of attractions which are closed in the winter. It’s best to check the opening times for each attraction before you visit.

When does my pass activate?

Your pass activates the moment you visit your first experience.For the Edinburgh City Pass, your tram pass can be activated outwith the city pass day.

Does using the Edinburgh Tram activate my pass?

No, your pass will not be activated when you use the Edinburgh Tram. It will only activate when your scan your pass at your first experience.

How do I use my pass at each experience?

Each pass has its own special QR code, so just scan it at each spot.

How long is my pass valid for?

It’s valid for one, two, or three consecutive calendar days based on your choice.

How is a “day” counted with my pass?

Remember, a “day” lasts until midnight, not 24 hours.

Do I need to book anything in advance with my pass?

A few things need to be booked, but we will keep you right.

Where can I find opening hours and tips for each experience?

Openings hours can be found on the attraction listing on our website under the relevant pass. Remember to check for seasonal hours!

We’ll send you tips in advance and you can check out our travel inspiration page!

Can I visit the same attraction more than once with my pass?

You can only visit each attraction once with your pass.

Are there special passes for kids?

Kids aged 5-16 get their own passes. Plus, most spots are free for the littlest ones under 5.

Are there any attractions that charge for very young children?

Most attractions are free for children under 5, except for Dynamic Earth, where it’s free for children under 4.

What should I do if I lose my pass?

If your pass decides to go on an adventure without you, just let us know, and we will issue a replacement.